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What is hosting

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Wondering what Web Hosting is, and why you need it to have a website?

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Already a customer, and have questions about your service? Log in to search our knowledge base.

All websites need a web host to be able to be viewed on the internet. A web host is a company that provides space on physical servers where the website lives. Whenever a visitor goes to a website, the information they are getting on their web browser is coming from the web server, which is always connected to the internet, and always ready to serve up the web pages.

Websites require a degree of maintenance to stay happy and healthy. This upkeep is the responsibility of either the owner of the website or the webmaster. We provide a reliable and secure home where the website lives. But even in a secure home, an un maintained site can have its home broken into. If that happens it is most likely due to the website being neglected, and fixing it is the responsibility of the webmaster or site owner, not the web host.

Our Premium hosting plan includes webmaster services, such as site maintenance, and cleaning up hacked sites.

FAQ

Do hosting accounts come with a free domain name?
No, you can either use a domain you already have registered, or register a new domain with us for $12 per year.
Do hosting accounts come with @mydomain email addresses?
Yes! You can set up an unlimited number of email addresses.
Do you regularly back up sites and data?
Yes! Both files and databases are backed up on a daily, weekly, and monthly basis.
Is this FAQ a work in progress?
Yes it is! Stay tuned as it gets expanded upon. Or if you have a specific question, don’t hesitate to ask us!

Our Plans

All plans include optional installation of WordPress, BoldGrid, or MODX.

Managed

Our most popular plan. Great for web developers looking for a reliable and secure place to host their clients as well as individuals and businesses.
Learn more…

$150 a year

Premium

Our Premium plan includes Extended Customer Support. Think of it as having a webmaster included with your web host. Great for individuals, organizations, and business that do not have their own web developers.
Learn more…

$80 a month

Dedicated

Our dedicated plan gives you your own Virtual Private Server. Perfect for those needing root access, and for larger complex websites that get a large volume of traffic.

Contact us for more info.

 

Our Managed plan includes:

  • FTP/SFTP/SSH access
  • cPanel (Control panel)
  • Solid State hard drives
  • WordPress, BoldGrid or Modx pre-installed.
  • Email hosting
  • 100% Open Source hosting (Linux™)
  • Automated backups
  • Redundant servers, and Internet connectivity
  • Fully managed servers, and scheduled security updates.
  • Secure datacenter with backup generators.
  • Customer support

 

Premium Plan

Our premium plan includes everything in our Managed plan, plus our Extended Customer Support. Extended Customer Support is like having access to your very own webmaster, for up to 24 total hours per year. What exactly does that mean? It means we are here to help you with tasks above and beyond what we as web hosts are responsible for. These extra services include:

WordPress help

  • Theme and plug in installation/set-up
  • Troubleshooting and fixing site errors
  • Customizing themes

cPanel Help

  • Setting up email addresses
  • Installing software
  • Managing domain names
  • Setting up SSH access

General Help:

  • Restoring Backups if site gets hacked or damaged
  • Any issue you run in to, we will do our best to resolve for you.

Contact

Phone: (503) 847-9755
Email: support@pineconehosting.com
Please mail payments to:
Pinecone Hosting
870 Martin Rd
Port Townsend WA, 98368
Make sure to include the invoice # and your contact info.

© 2019 Pinecone Hosting